Terms and Conditions
1. OFFERS TERMS & CONDITIONS
SPECIAL OFFERS: Valid only during the period stipulated. Goods supplied are subject to our terms and conditions. We may restrict or refuse orders.
2. CUSTOMER SERVICE
We are committed to providing a high standard of service to all our customers and treating them fairly. Our customers are our priority. Get in touch and share your feedback. Email us on firstname.lastname@example.org
In relation to complaints regarding our retail products and services (e.g. product quality, delivery), under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015, if we cannot resolve a complaint using our internal complaints procedure, we must inform you: (i) that the matter cannot be settled, (ii) the name and website address of a relevant provider of Alternative Dispute Resolution (ADR) services, and (iii) whether we (More Angles) are obliged to or prepared to make use of the relevant ADR provider. We are not obliged to use an ADR provider and, as we receive few complaints that are not ultimately resolved, we have decided not to pay to subscribe to an ADR scheme at this stage. Customers can also seek advice and information about their rights from the Citizens Advice Service: www.citizensadvice.org.uk.
We aim to maintain our prices throughout the season, unless they are subject to any special discount or merchandise offers, which we may, from time to time, offer you. All our prices, where applicable include VAT or Insurance Premium Tax at the current rate. If these rates, or any other tax, charge or levy is introduced by the Government, then we reserve the right to alter our prices at any time. The new price will be shown on the merchandise page on the website, your order confirmation email and delivery note.
3. OUR CONTRACT WITH YOU
Your order is only considered accepted (and a contract formed between us) when we dispatch the goods to you. We will not be held wholly or partly responsible for any circumstances beyond our reasonable control, which cause the delay or failure to deliver the goods or services, or to comply with any other obligation. You can refer to the standard postage and packing costs when ordering or free* (refer to any special offers). We aim to delivery your parcel usually within 5-10 working days after your order is placed or else stipulated on the order notification for each purchase. If an item is unavailable, we may send an alternative, which you can return free of charge, if it is unsuitable.
Please note that delays of up to two weeks are possible during holiday breaks, Christmas, NYE and other public holidays. We appreciate you shopping with More Angles. Thank you for your patience.
We offer the following payment methods: Paypal and payments with a Credit or Debit Card including Visa, MasterCard and Maestro.
4. USE OF PRODUCTS
All our products are for domestic use only. If you intend to use them for business, then you must check that they are suitable. You may also invalidate any warranty if the products are used for business purposes.
Using the product for domestic purposes: We will be responsible for any loss that you suffer as a result of a product’s failure, provided the reason for its failure was reasonably foreseeable by both you and us when the contract was completed.
Using the product for business purposes: We will not be responsible for any economic loss including, but not limited to, loss of profit, revenue, contracts, savings, loss of data, goodwill or reputation. Our maximum liability will be limited to the replacement value of the product.
Whether products have been used for domestic or business purposes, More Angles does not, by law, limit or exclude its liability for death or personal injury caused by negligence, breach of duty, gross negligence or wilful misconduct. This clause does not affect the rights given to you by law as a consumer.
5. RETURNING MERCHANDISE TO US
At present, we do not provide a free returns service and you can return items at the additional postage fee. You have 30 days from receipt of your order to return any item. Items must be returned in original condition. Once we receive items, we refund the cost of those items using the method you used to pay. The standard delivery charge you paid (if any) will not be refunded.
We recommend you use the above free returns service but you also have the right to return items under Consumer Contracts (Information, Cancellation and Additional Charges) Regulation 2013 by giving notice of cancellation in writing or another durable medium within 14 working days starting on the day after the day of delivery. However, if you opt to cancel under the Regulations, you must arrange and pay for the return of items and take care to ensure returned items are received undamaged. Once we receive items, we will refund the cost of those items using the method you used to pay. If you cancel an entire order transaction and the order was delivered by standard delivery, we will also refund any non-used postage delivery charges (if any) but you will have paid return post.
Contact details for cancelling orders under the Regulations are as follows: email us at email@example.com
6. ORDER CODES
Order Codes tell us which promotion or special offer you are entitled to claim with your order. The Order Code is for you personally, and remains the property of the company at all times. Unless stated otherwise in the Order Code details for the relevant offer, Order Codes can only be used once and discounts are not valid on discounted items, sale items and certain products indicated online. If you place more than one order using the same Order Code, your first order only will be accepted. We reserve the right to restrict or refuse orders or substitute gifts where necessary.
We reserve the right to take action to recover merchandise which has been delivered incorrectly by us following any abuse of Order Code and/or to adjust your account with us.
7. TRADING AREA & VAT
Our merchandise (except certain stated items) is for sale within the UK (including Northern Ireland), Channel Islands and the Isle of Man. All prices include VAT unless the product is exempt. However, where VAT is chargeable or becomes chargeable (previously exempt products may become chargeable to VAT from time to time), we reserve the right to amend our prices to reflect any changes in VAT which may occur from time to time (e.g. an exempt product may become chargeable; the rate of VAT chargeable on a product may change). The new price will be shown on the product page on the site, on your order confirmation email and on your delivery note. No discount will be given on products where VAT is not chargeable, nor accountable to HM Customs & Excise or similar authority within the European Union.
8. DATA PROTECTION ACT 1998
- Your confidentiality and privacy
- Information we might need from you
- How we use this information
- How to unsubscribe from marketing
- How we keep this information secure
- Head Office Contact Details
9. COPYRIGHT & TRADEMARK
The use of Trademarks advertising our merchandise should not be taken as indicating the merchandise's country of origin. Except where otherwise stated, copyright rests with More Angles UK Limited in respect of the material published in this catalogue and any copyrighted matters may only be used with the consent of More Angles.
10. ALTERATION TO THE TERMS & CONDITIONS, WAVIER & GOVERNING LAW
We reserve the right to amend these Terms & Conditions if necessary. You will be subject to the terms and conditions at the time that you use the website unless any change is required by law or government authority. If any of these terms and conditions is deemed invalid or unenforceable by any competent authority, that condition will be removed. This will not affect any of the remaining terms and conditions. Any delay or failure by us to exercise our legal rights within our contract with you should not be seen as a waiver of our legal rights. These terms and conditions and the contract between you and us will be governed by the laws of England and any disputes will be resolved exclusively in the English courts.
11. THE RIGHT TO CANCEL
Information about the exercise of the right to cancel under the Consumer Contracts (Information, Cancelling and Additional Charges) Regulations 2013.
You have the right to cancel a contract within 14 days without giving any reason. The Cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right to cancel, you must inform us (More Angles at firstname.lastname@example.org) of your decision to cancel this contract by a clear statement (e.g. a letter send by post, fax or e-mail).To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before that cancellation period has expired.
*Effects of cancellation
If you cancel a contract, we will reimburse to you all payments received from you, including the cost of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than- a) 14 days after the day we receive back from you any good supplied, or b) (if earlier) 30 days after the day you provide evidence that you have returned the goods, or c)If there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. You shall send the goods back or hand them over to More Angles at our premises at the address provided by More Angles, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from the contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods to us. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
All details are correct at the time of publication (October 2018).